Returns and Refunds Returns and Refunds Policy

Most items purchased from us including Bicycles that are listed on our site as ‘In-Stock, Ready-to-Ship’ may be returned for a full refund within 30 days of the date that the item was received.  Returned bikes must still be in resellable-as-new condition.  Individual components must be unused/uninstalled, and in the original packaging.  Special-Ordered or Custom-assembled Bicycles (any that are not listed by us as ‘In-Stock, Ready-to-Ship’) in most cases are not eligible for a refund but if returned in new condition within 30 days of of the date that the bike was received by you, they can be exchanged for a full purchase-price credit toward any other bicycle that we sell. All bicycle returns require a call or email to us first, so that we can provide detailed packing instructions in order to insure that the bike will not be damaged in shipping.  We will provide a return authorization number which must be written on the outside of the package. Packages sent without R.A. numbers will be refused.  Returns are not allowed on labor, special ordered items, shipping, or close-out items.   If in doubt about any of the above, feel free to ask us for more details at any point before, during, or after your purchase.