Policies & Frequently Asked Questions
HOW CAN I CONTACT ADRENALINE?
Call 800-579-8932, local 714-288-2012, or email us at email@example.com
WHAT ARE ADRENALINE'S HOURS?
Both our mail-order phone lines and our Orange County California retail store are open the following hours:
Pacific Time: 9-5 Monday through Saturday, closed Sunday
WHAT IS YOUR RETAIL STORE ADDRESS?
366 South Tustin, Orange CA 92866
HOW ARE BIKES SHIPPED?
Your new bike is expertly assembled, tuned, and test ridden in our parking lot. We then remove the front wheel, pull out the seat post, and unbolt the front plate of the handlebar stem. Next we use copious amounts of thick bubble wrap and numerous multi-shaped cardboard inserts inside of the shipping box to make the bike impervious to damage in shipment. When your bike arrives, simply insert and tighten the seat post, reattach the stem face plate, and put the front wheel back on. Your bike will then be finely tuned and maintenance free due to pre-stretched cables, stress-relieved and double-tensioned spokes, and perfectly adjusted derailleurs and brakes.
WILL I NEED A BIKE SHOP TO TUNE MY BIKE?
No. In fact, several times over the years, buyers have received a bike and mistakenly believed that special adjustments were needed. Without contacting us, they took the bike to the local bike shop, which invariably agreed that the bike ‘needed work’ and charged from $20 to $150 to correct ‘the problem.’ Don't let this happen to you. Virtually every issue that we have ever been contacted about has been of the misunderstood and/or easily corrected type. (Usually requiring no tools or skill). If you are not 100% happy with any purchase, always call us at 800-579-8932. We will not be held responsible for bike shop 'adjustments.'
IS MY SATISFACTION GUARANTEED?
If you are not satisfied with any item purchased from us, you may return it for replacement, exchange, or a refund (Your choice) within 30 days. Returns must be in new condition (unused/uninstalled), and in original packaging. Returns are not allowed on videos, labor, food, special ordered items, shipping, and closeout items. Bikes in new condition can be exchanged for any other model we sell within 30 days. (Some exclusions apply, such as some XL or XS frames, custom painted frames, etc. Ask for details at time of purchase.) All returns require a call to us first. We will provide a return authorization number which must be written on the outside of the package. Packages sent without R.A. numbers will be refused.
DO YOU HAVE A LOW PRICE GUARANTEE?
If you do find a nationally advertised competitor with a lower price, we will almost always match the lower price. Just call and ask.
WHAT IF I HAVE A WARRANTY ISSUE?
If you feel that an item that you purchased from us may have a warrantyable problem, please give us a call. We will contact the manufacturer and provide you with an RA number and the manufacturer address. Most manufacturers will not ship repair/replacement parts directly back to the consumer. Once we recieve your item, we will then ship it directly to you.
WHAT ARE YOUR SHIPPING POLICIES?
You will be notified of the availability of products when you place your order. If any item is not on hand and ready to ship, we will tell you. Most components not in stock will be ordered from our supplier the same day. The item/s wil be air shipped to us (at no extra cost to you) and then shipped out to you within one to three week days of the day you place your order. We normally ship only to the billing address of your credit card. If you have an alternate ship-to address, we will require you to call the phone number on the back of your card and have them list that ship-to address in the memo section of their computer.
DOES ADRENALINE CHARGE SALES TAX?
We do not charge tax on any orders shipped outside of California. Shipments inside of California are taxed at a rate of 8%. For shipments outside of the USA, your national government will charge you import duty taxes of 15 to 30% of product value upon delivery to you. Check your government import duty website for exact rates. Because shipping for bikes and frames outside of the USA is priced based on size (not weight), we can also ship smaller items along with no extra shipping charges.
HOW CAN I PAY FOR SHIPMENTS OUTSIDE OF THE USA?
Canada, the UK, and any other countries whose laws allow merchants to call credit card providers and verify that ship-to addresses match billing addresses may pay by credit card. (If in doubt, call your credit card provider for verification.) All others must pay by bank wire transfer. (Just email us for our bank info, take it to your bank, and they will send a direct transfer from your account to ours.)
WHAT SHOULD I DO IF MY ORDER ARRIVES DAMAGED?
We insure all packages at no extra charge to you, but the insurer requires that you point out damaged boxes to the delivery person, or immediately by phone if delivered in your absence. Do not discard the packaging! An insurance rep will be sent out to inspect the package prior to processing a claim. Shipping damage claims are paid directly to you by the shipping company. Feel free to contact us for assistance in the process.
WHAT ARE YOUR SHIPPING RATES?
Standard lower 48base shipping rates start at:
$10.95 and up for small parts and small packages.
$49 and up for wheelsets.
$59 and up for bare frame and framesets.
$99.95 and up for complete bikes.
Alaska, Hawaii, Military APO/FPO pricing vary. Please call for a quote.
WHAT DOES IT COST TO SHIP A BIKE OUTSIDE THE USA?
All rates are for UPS International. We also surface ship (by boat) for about half as much, but delivery takes 2-3 months. All prices include insurance.
$380: Japan, Taiwan, France, Portugal, Norway, Sweden, Belgium, Italy, Germany, Netherlands, Finland, Spain, Greece, Denmark, Iceland, Greenland, Austria, and Switzerland
$450: Australia, New Zealand, Israel, Arabian peninsula, Korea
$680: South Africa.
DO YOU HAVE A CATALOG? (and/or stickers?)
Not at this time.
Adrenaline Bikes can not be held accountable for typographical errors. Prices are subject to change without notice.