Policies & Frequently Asked Questions
HOW CAN I CONTACT ADRENALINE?
Call 800-579-8932, local 714-288-2012, or email us at email@example.com
WHAT ARE ADRENALINE'S HOURS?
Both our mail-order phone lines and our Orange County
California retail store are open the following hours:
Pacific: 9-6 Mon-Fri and 11-5 Saturday
Mountain: 10-7 Mon-Fri and 12-6 Saturday
Central: 11-8 Mon-Fri and 1-7 Saturday
Eastern: 12-9 Mon-Fri and 2-8 Saturday
UK/Ireland 5PM-2AM Mon-Fri and 7PM-1AM Saturday
Europe: 6PM-3AM Mon-Fri and 8PM-2AM Saturday
Japan, Korea, Central Australia: 1AM-10AM Mon-Fri and 2AM-8AM Sat.
WHAT IS YOUR RETAIL STORE ADDRESS?
366 South Tustin, Orange CA 92866
HOW ARE BIKES SHIPPED?
Your new bike is expertly assembled, tuned, and test
ridden in our parking lot. We then remove the front
wheel, pull out the seat post, and unbolt the front
plate of the handlebar stem. Next we use copious
amounts of thick bubble wrap and numerous multi-shaped cardboard
inserts inside of the shipping box to make the bike impervious to damage in
shipment. When your bike arrives, simply insert and
tighten the seat post, reattach the stem face plate,
and put the front wheel back on. Your bike will then
be finely tuned and maintenance free due to
pre-stretched cables, stress-relieved and
double-tensioned spokes, and perfectly adjusted
derailleurs and brakes.
WILL I NEED A BIKE SHOP TO TUNE MY BIKE?
No. In fact, several times over the years, buyers have
received a bike and mistakenly believed that special
adjustments were needed. Without contacting us, they
took the bike to the local bike shop, which invariably
agreed that the bike ‘needed work’ and charged from
$20 to $150 to correct ‘the problem.’ Don't let this
happen to you. Virtually every issue that we have ever
been contacted about has been of the misunderstood
and/or easily corrected type. (Usually requiring no
tools or skill). If you are not 100% happy with any
purchase, always call us at 800-579-8932. We will not
be held responsible for bike shop 'adjustments.'
IS MY SATISFACTION GUARANTEED?
If you are not satisfied with any item purchased from us, you may return it for replacement, exchange, or a refund (Your choice) within 30 days. Returns must be in new condition (unused/uninstalled), and in original packaging. Returns are not allowed on videos, labor, food, special ordered items, shipping, and closeout items. Bikes in new condition can be exchanged for any other model we sell within 30 days. (Some exclusions apply, such as some XL or XS frames, custom painted frames, etc. Ask for details at time of purchase.) All returns require a call to us first. We will provide a return authorization number which must be written on the outside of the package. Packages sent without R.A. numbers will be refused.
DO YOU HAVE A LOW PRICE GUARANTEE?
If you do find a nationally advertised competitor with
a lower price, we will almost always match the lower
price. Just call and ask.
WHAT IF I HAVE A WARRANTY ISSUE?
If you feel that an item that you purchased from us
may have a warrantyable problem, please give us a
call. We will contact the manufacturer and provide you
with an RA number and the manufacturer address. Most
manufacturers will not ship repair/replacement parts
directly back to the consumer. Once we recieve your
item, we will then ship it directly to you.
WHAT ARE YOUR SHIPPING POLICIES?
You will be notified of the availability of products
when you place your order. If any item is
not on hand and ready to ship, we will tell you. Most
components not in stock will be ordered from our
supplier the same day. The item/s wil be air shipped
to us (at no extra cost to you) and then shipped out
to you within one to three week days of the day you
place your order. We normally ship only to the billing
address of your credit card. If you have an alternate
ship-to address, we will require you to call the phone
number on the back of your card and have them list
that ship-to address in the memo section of their
DOES ADRENALINE CHARGE SALES TAX?
We do not charge tax on any orders shipped outside of
California. Shipments inside of California are taxed
at a rate of 8%. For shipments outside of the USA,
your national government will charge you import duty
taxes of 15 to 30% of product value upon delivery to
you. Check your government import duty website for
exact rates. Because shipping for bikes and frames
outside of the USA is priced based on size (not
weight), we can also ship smaller items along with no
extra shipping charges.
HOW CAN I PAY FOR SHIPMENTS OUTSIDE OF THE USA?
Canada, the UK, and any other countries whose laws
allow merchants to call credit card providers and
verify that ship-to addresses match billing addresses
may pay by credit card. (If in doubt, call your
credit card provider for verification.) All others
must pay by bank wire transfer. (Just email us for our
bank info, take it to your bank, and they will send a
direct transfer from your account to ours.)
WHAT SHOULD I DO IF MY ORDER ARRIVES DAMAGED?
We insure all packages at no extra charge to you, but
the insurer requires that you point out damaged boxes
to the delivery person, or immediately by phone if
delivered in your absence. Do not discard the
packaging! An insurance rep will be sent out to
inspect the package prior to processing a claim.
Shipping damage claims are paid directly to you by the
shipping company. Feel free to contact us for
assistance in the process.
WHAT ARE YOUR SHIPPING RATES?
Standard lower 48base shipping rates start at:
$10.95 and up for small parts and small packages.
$49 and up for wheelsets.
$59 and up for bare frame and framesets.
$99.95 and up for complete bikes.
Alaska, Hawaii, Military APO/FPO pricing vary. Please call for a quote.
WHAT DOES IT COST TO SHIP A BIKE OUTSIDE THE USA?
All rates are for UPS International. We also surface ship (by
boat) for about half as much, but delivery takes 2-3
months. All prices include insurance.
$380: Japan, Taiwan, France, Portugal, Norway, Sweden, Belgium, Italy, Germany,
Finland, Spain, Greece, Denmark, Iceland,
Greenland, Austria, and Switzerland
$450: Australia, New Zealand, Israel, Arabian
$680: South Africa.
DO YOU HAVE A CATALOG? (and/or stickers?)
Not at this
Adrenaline Bikes can not be held accountable for typographical errors. Prices are subject to change without notice.